Terms And Conditions

Terms & Conditions of “Emergency” Service

Effective: 21 July 2025 | Last update: 21 July 2025

Provider: Nostos Online Privacy Protection Technologies Ltd (“Company”) – Cyprus – privacy@nostosonline.com

Governing Law: Republic of Cyprus law & GDPR

1 · Service Description

The Emergency Plan is delivered “as is” and “as available,” without express or implied warranties—including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

It offers immediate, intensive assistance in critical incidents where private content has already been published online.

Activation starts within one (1) hour of verified payment and receipt of all required consent documents and includes:

  • Secure intake & AES-256-GCM storage of the disclosed material.
  • Multiple takedown requests to platforms, hosts, registrars, search engines.
  • 24 / 7 AI-powered detection of re-uploads and additional takedowns.
  • Continuous monitoring of related URLs for twelve (12) months.
  • Custom progress reports and live dashboard access.
  • Assignment of a dedicated Account Manager within two (2) business days, if required.
  • Access to a 24 / 7 emergency hotline.

2 · Legal Framework & Consumer Protection

The Service complies with:

  • The legal framework of the Republic of Cyprus (indicatively Law 112(I)/2021).
  • EU Regulation 2016/679 (GDPR).
  • The Digital Services Directive (DSM).

Right of withdrawal: Because the Service begins immediately upon the Client’s explicit request, the 14-day withdrawal right does not apply. If non-mandatory consumer provisions conflict with these Terms, the latter prevail to the maximum extent permitted by law.

3 · Pricing & Refund Policy

Payment confirms that the Client requested immediate commencement; any statutory right of withdrawal or refund is expressly waived, unless mandatory law dictates otherwise. Standard terms:

  • One-off, prepaid fee per incident, according to the current price list.
  • No refunds once the Service is activated.
  • If technical inability prevents start within 24 h, 100 % of the fee is refunded.
  • The Company may revise Emergency pricing with 30 days’ written notice; continued use equals acceptance.

4 · Company Obligations

The Company shall:

  1. a) Launch privacy-violation procedures within 1 hour of payment.
  2. b) Maintain strict confidentiality and data security.
  3. c) Log every action for legal transparency.
  4. d) Provide the first status update via console within 48 hours of the initial takedown request, regular progress reports, and a final closure report.
  5. e) Act with professional diligence, without guaranteeing a final outcome (see Liability).

The Company is not liable for delays/failures caused by (i) force majeure, (ii) acts/omissions of third-party platforms, (iii) network outages, or (iv) regulatory obstacles beyond reasonable control.

5 · Limitations & Disclaimer of Liability

  • No guarantee of permanent prevention, definitive deletion, or non-reappearance of content outside the Company’s control.
  • Total liability—contractual, tort or otherwise—is capped at the lower of (a) the fee paid for this Service or (b) € 2 000. The Company is never liable for indirect, special, consequential, punitive or loss-of-profit damages, even if advised of the possibility.
  • Public-Material exclusion, professional-work limits, P2P/SMS distribution exclusion, Fair-Use policy (max 900 units/year), ownership constraints apply exactly as in the Greek original.
  • Any action beyond those limits is at the Company’s sole discretion.

6 · Client Obligations

The Client:

  • Warrants lawful right or legitimate interest in the content.
  • Provides accurate URLs, evidence, contact details.
  • Cooperates without delay with the Company.
  • Shall not raise false or malicious complaints.
  • Indemnifies the Company, its officers and staff against any third-party claim, loss or cost (incl. reasonable legal fees) arising from inaccurate data, rights violations, or illegal/malicious use of the Service.

7 · Personal-Data Protection

The Company acts as Data Controller, applying TLS 1.3 in transit, AES-256-GCM at rest, restricted access and anonymised logs. Data are retained only as long as necessary or legally required, then deleted or anonymised via certified processes.

8 · Service Level Agreement (SLA)

  • Response Time: ≤ 1 h.
  • First Report: ≤ 6 h.
  • First Takedown Target: ≤ 6 h (median, non-binding).

SLA credits (10 % per hour delay, max 100 %) are the sole and exclusive remedy for SLA breaches.

9 · Suspension / Termination

The Company may suspend or terminate the Service if the Client (i) breaches Terms or supplies false data, (ii) receives a binding legal order, or (iii) submits unlawful or unethical requests. No refund is due in case of Client fault.

10 · Dispute Resolution

Parties first attempt amicable settlement within 30 days. Failing that, exclusive jurisdiction lies with the Courts of the Republic of Cyprus. Written notice of claim and a 30-day cure period are prerequisites to litigation.

11 · Contact Details

Nostos Online Privacy Protection Technologies Ltd

privacy@nostosonline.com | Head Office: Cyprus. The Company may notify Clients of Terms changes via email; continued use signifies acceptance.

12 · Modification of Service & Terms

The Company may modify or withdraw Service features without liability, provided reasonable notice or an alternative is offered.

13 · Software Safety Clause

The Client acknowledges the Service relies on AI algorithms that may err; Company liability is limited to prompt correction upon notice.

14 · Force Majeure

Neither party is liable for failure to perform due to extraordinary events (natural disasters, cyber-attacks, large-scale power outages, governmental actions) provided the other party is notified without delay.