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Services & Areas of Coverage
7 questions
Which are the main areas you target and handle?
We effectively handle all incidents related to the Protection of Leaked Personal Content, Profile & Identity Breach on social networks, False Content & Online Defamation, and Leakage of Sensitive Material Online.
What exactly do you do under Protection of Personal Content?
We remove personal photos or videos from blogs, social media, websites, or forums. We also protect content you have created when third parties upload it for views or profit.
What exactly do you do under Profile & Identity Breach?
We delete fake social media accounts using your photos or name and handle general impersonation cases.
What exactly do you do under False Content & Online Defamation?
We remove deepfake videos or photos, fake news, rumours, or defamatory articles. We also handle threats or extortion involving manipulated or fake material.
What exactly do you do under Leakage of Sensitive Material Online?
We remove publicly shared personal photos or videos posted without your consent, including cases of revenge porn.
What exactly do you do to take down the content? Do I need to do anything?
We use our proprietary AI powered platform combined with online tracking and surveillance tools, through legally substantiated requests, DMCA notices, and other procedures. The authorisation you provide during registration allows us to handle the entire process.
Which content or cases do you not cover?
We do not remove official published content, content circulated in private groups or peer to peer channels (e.g. Telegram or WhatsApp), or cases that require a court order.
Submission & Case Tracking Process
7 questions
How do I open a new case?
If you are already a member with an active subscription, you can open a New Request through your Dashboard. If you are not a member, click Report Incident on the homepage for immediate action.
How quickly do you start handling my issue, and how confident can I be about the outcome?
We begin immediately once your registration and payment are confirmed. With a success rate approaching 100%, we are confident we can help. In rare exceptional cases that cannot be resolved, we offer a money back guarantee.
How long does it usually take to achieve a successful outcome?
Depending on the case, its complexity, and the platform involved, resolution may take from a few days up to 3–4 weeks. You will receive updates via email.
How do I know when my case is resolved?
You will receive interim and final notifications once our actions are completed and the issue is resolved.
What happens after success?
We monitor the affected link for 30 days, depending on the service selected.
Is there a limit to the number of links I can submit?
This depends on your subscription plan. Without an active subscription, you may purchase additional link packages during checkout.
Can I cancel an ongoing request?
You may request cancellation of an ongoing case. A tiered minimum fee applies depending on the progress already made.
Registration & Account Management
5 questions
How do I create an account and what information is required?
When you purchase a service (subscription or single incident), your account is automatically created using your full name and email address.
Can I sign up using social media?
No. For privacy and security reasons, only email and password sign up and login is supported.
Can I add family or team members?
Yes. With the Family+ plan, you can add additional members and manage a shared account.
How do I change my account email?
You can update your email through My Profile → Edit Profile in your account settings.
What if I forget my password?
Select “Forgot password?” on the login page, enter your email address, and follow the secure reset link sent to you.
Subscriptions & Payments
7 questions
What are the benefits of having a subscription?
A subscription ensures immediate and decisive incident handling at no extra cost. Four subscription levels are available for proactive protection.
What if I don’t have a subscription?
You may choose the Immediate Incident Response service for one off cases.
Which payment methods are accepted?
Debit or credit card, PayPal, Apple Pay, Google Pay, and bank transfer.
When and how often am I charged?
One time charges apply for emergency incident handling. Subscription plans are billed upon activation and then quarterly, semi annually, or annually depending on the plan.
Can I receive a VAT invoice?
Yes. A receipt or VAT invoice is emailed immediately after payment.
Which languages are supported?
The website is available in Greek and English. Written communication via the contact form may be conducted in other official languages.
Can I cancel or pause my subscription?
You may cancel your subscription at any time; it will remain active until its expiry. Temporary suspension is not available.
Privacy & Data Security
6 questions
Are you GDPR compliant?
Yes. We fully comply with GDPR requirements.
Who has access to my data?
No one without your explicit approval. All processes are handled by automated, encrypted systems. You may request access or deletion at any time.
Do you share data with advertisers?
No. Your privacy is fully protected.
Can I remain anonymous?
Your anonymity is fully safeguarded. However, authorisation is required for us to act on your behalf.
How is my data protected?
Neither humans nor machines access your data without consent. All material is handled exclusively through encrypted software. Only in exceptional cases, and with prior approval, may an authorised third level agent gain temporary access.
Will anyone know I contacted you?
No. We do not keep access logs or identifiable data. All communication is confidential and conducted through secure channels.
Guarantees & Support
3 questions
What if the content reappears?
We provide free monitoring for 30 days and remove reappearing content at no additional cost.
How does the money back guarantee work?
If your issue is not resolved within 60 days, you may request a refund. After verification, the appropriate credit is issued and you are notified by email.
Can I speak to someone directly?
Our support team is available 24/7 through our contact form. Depending on your subscription plan, direct calls with an account manager may also be available.
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